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Contact SubmitDone about directory submissions
SubmitDone helps SaaS founders and product teams with pricing questions, submission support, partnerships, and requests that need a custom directory plan.
How can I contact SubmitDone?
Email is the best channel for order details, pricing questions, support, partnerships, and custom directory submission requests. X is available for product updates and brief general questions.
Send account, sales, service, order, or partnership questions directly to the SubmitDone team.
[email protected]What can SubmitDone help with?
Contact the SubmitDone team when the information on the pricing page or in the directory submission FAQ does not answer a question specific to your website or order.
- Plan selection: explain your product and goals so we can clarify which published plan is the closest fit.
- Order support: include the email used at checkout and a non-sensitive description of the issue.
- Custom directory coverage: share your website, niche, and any regions or directory types that matter to your launch.
- Partnerships: describe the proposed collaboration, relevant audience, and the practical value for SubmitDone customers.
When will SubmitDone reply?
We usually reply within 1-2 business days. Complex directory coverage or partnership questions may require additional review, but your message will still be acknowledged as soon as possible. Response time describes when you can expect a reply from the team; it is separate from the turnaround time for a purchased submission plan.
What should I include in my message?
For faster help, include your website URL, the plan or order you are asking about, the email associated with the purchase, and the outcome you need. Add relevant URLs or screenshots when they help explain the issue, but remove private credentials and unrelated customer information first.
Never send passwords, payment card details, recovery codes, or other sensitive credentials by email or social message. The U.S. Federal Trade Commission advises: “Don't give your personal or financial information” in response to an unexpected request. Read the FTC guidance on avoiding scams for more information.